Privacy Policy

This Privacy Policy explains how CarpetProMax (“CarpetProMax”, “we”, “us”) handles personal information submitted through this website or provided when you contact us about carpet and upholstery cleaning services.

1. Information we collect

When you request a quote, we may collect your name, phone number, selected service, comments you choose to provide, preferred language, the page from which the request was sent, and basic technical information needed for website security and delivery. We do not ask for payment card details through this form.

2. Why we use your information

We use the information to respond to your enquiry, prepare or discuss a quote, arrange a service, provide customer support, prevent abuse, maintain records connected with our services, and comply with legal obligations. Where required, marketing or advertising tracking is enabled only after the appropriate consent.

3. Legal basis

Depending on the context, we process information because you asked us to take steps before entering into a service agreement, because processing is necessary to perform an agreed service, because we have a legitimate interest in responding to enquiries and protecting our website, because we must meet a legal obligation, or because you gave consent for optional marketing technologies.

4. Sharing and third-party processors

We do not sell your personal information and we do not disclose it to unrelated third parties for their own marketing. We may use carefully selected service providers that process information only as needed to operate the website and respond to enquiries, such as website hosting, messaging/notification providers (including Telegram when configured), analytics/advertising providers when consented to, and professional advisers where necessary. These providers may process data on our behalf and are not permitted to use it for unrelated purposes.

5. International transfers

Some technology providers may process data outside the United Kingdom. Where this occurs, we will use appropriate safeguards required by applicable data-protection law, such as recognised contractual protections or another lawful transfer mechanism.

6. How long we keep information

Quote enquiries are normally kept only for as long as reasonably necessary to respond, manage the customer relationship and meet accounting, dispute or legal requirements. As a practical default, unsuccessful quote enquiries should be reviewed for deletion after 12 months unless there is a lawful reason to keep them longer.

7. Cookies, local storage and advertising

The site may use local storage for preferences such as language choice and consent status. If a Meta Pixel or similar marketing technology is configured, it should only be loaded after the required marketing consent. Server-side advertising events may also be sent where lawfully configured. You can refuse optional marketing tracking without preventing use of the quote form.

8. Your rights

Depending on applicable UK data-protection law, you may have rights to request access to your personal data, correction, deletion, restriction, objection, portability, and withdrawal of consent where consent is the basis for processing. You may also complain to the UK Information Commissioner’s Office if you believe your data-protection rights have been infringed.

9. Security

We use reasonable technical and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so access to administrative tokens, messaging credentials and advertising credentials must be restricted and kept out of public website code.

10. Children

Our services are intended for adults arranging household or commercial cleaning. We do not knowingly collect personal information from children through the quote form.

11. Contact and data controller details

Data controller: CarpetProMax [replace with the legal business name if different]
Address: [insert business/postal address]
Email: hello@carpetpromax.example
Phone: +44 7000 000000

This template is designed for a small UK cleaning-service website, but it is not a substitute for legal advice. Before launch, update the controller identity, real contact details, retention practices and the actual services you use.